Frequently Asked Questions

NEW CONNECTIONS

Full-service

This involves Jemena installing your service pipe, installing the gas meter, and connecting your property to our gas main. We can usually provide a full-service connection if your property is a detached single dwelling and your street has access to our network
 

Path-Valve connection

Your gas fitter or plumber may recommend that a path valve should be installed. In this instance, they will install the service pipe and the path valve, then contact Jemena to connect to our gas main and install the gas meter.
 

Meter kit connection

 We can provide a meter kit for your gas fitter or plumber to install if your property contains multiple dwellings without a subdivision (i.e. granny flat). A meter kit enables separate meter readings.
 

Connection with site conditions

Please refer to our Connections Guide for a list of site conditions that will require a non-basic connection. If any specified site conditions apply to your property, it may require a contribution from you to connect, and/or it may take us longer to complete the connection.
 

How much will it cost?

Every job is different and costs incurred are dependent on your specific requirements and site conditions. We will advise you of any contribution required to the costs of connecting your home, in our offer to you.
 

How long will it take?

You will receive an offer from us within 10 business days.
Once we receive the service order from your gas retailer, work will commence within in 20 business days for existing dwellings. For new builds, the timeframe will depend on construction progress and your builder’s requirements. Once work commences, we endeavour to complete work within 2 business days. Please note, this is weather dependent.

 

METER RELOCATION

If you have an existing connection and want to move the meter on your premises from one location to another, you need to arrange this through your licensed gasfitter. We'll work with your gasfitter to assist in isolating supply and ensure the relocation meets our safety standards.

How do I apply?

You can make an application to have your meter relocated using connect and manage my gas. Otherwise, you can arrange your request through your retailer.

What happens next?

Once we have a completed application, we will make you an offer for the work to be done and let you know about any associated charges. We’ll do our best to work with your gasfitter or plumber to complete the relocation at an agreed time.

How much does it cost?

Any costs for our part of the work will be included on the offer you receive. You will also incur costs from your plumber or builder to complete the work, including digging trenches and moving the meter.

METER REMOVAL & DECOMMISSIONING

Decommissioning and meter removal is the disconnection of the gas supply at the gas main and the removal of your metering equipment. Note that we do not remove the pipes between the gas main and the meter.

How do I apply?

If you already have a gas supply account with a retailer, you’ll need to lodge your request with them.
Otherwise, you can make an application to have your meter removed using connect and manage my gas.

What happens next?

Once we've received a completed application and any associated payment, we'll do our best to schedule the works on the date you have indicated. Once the work has been finalised, we will send you confirmation of the decommissioning and meter removal.

How much does it cost?

The charge is based on the capacity of meter and ranges from $1,155 to $2,406.80. If you're not sure what size meter you have, please get in touch with us.
 

Mailing Address

Jemena
PO Box 1220, 2059, NSW, Australia

Emergency Response Centre

If you can smell gas in your home, or for any other emergencies please call our Emergency Response Centre or Triple Zero for immediate help.

Phone: 131 909
Triple Zero: 000

Campaign and Cash Back Enquiries

Email: gonaturalgas@jemena.com.au

:

Customer Relations

Phone: 1300 137 078

Email: customerrelationsnsw@jemena.com.au

Jemena and the Natural Gas network in NSW

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