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Gas connection & installation

Gas connection & installation

Timeframes for Connection

 You will need to request a new Natural Gas connection to your home when electricity or LPG is presently used for room heating, hot water and cooking and the intention is to replace one or more of these with Natural Gas appliances.   Once a complete connection application is lodged with your energy retailer, a connection offer will be made within 10 business days. Subject to the model standing offer for basic connection services, Jemena will endeavour to commence and complete the connection request within 20 business days. 

Connection costs 

Jemena do not charge the applicant for a basic connection. For sites we deem not to be a basic connection where, for example, a mains extension or traffic control is required to carry out the connection, a contribution may be payable by the applicant and will be outlined in the connection offer.  Find out more information about connection types and connection charges.  There may also be other costs not charged by Jemena which we have set out in our Model Standing Offer

Energy retailers

Energy retailers

When you make an application for a new gas connection, you can nominate an energy retailer of your choice. If you don’t nominate an energy retailer, Jemena may nominate a default energy retailer for you.

For a list of retailers available see the Australian Energy Regulator’s website.

Energy Made Easy can help you make an informed choice about electricity and Natural Gas offers.

Connection process

Connection process

The connection process is designed to efficiently connect your home to the Jemena Gas Network.

To get started, you will need to lodge a connection request with an energy retailer of your choice. The application form asks for information about your site including the supply address, length of service and site conditions which your Natural Gas Specialist can assist you to complete.

Once a connection request is received, Jemena will:

  • Review your application

  • Advise whether your connection is a basic or negotiated service, and

    • For a non-expedited basic connection or negotiated connection, make you an offer for connection; or

    • For an expedited basic connection your application is your acceptance of our offer.

A site visit may be required depending on the information provided on your application form.

Once an offer is made, it will remain open for acceptance for a specified time period. If the offer is accepted, subject to a retail gas agreement being in place, work is then scheduled and the connection is carried out within the period advised in the offer. Once your gas meter is on site, you can have your Natural Gas appliances installed and contact your retailer to set up a billing account.

You can negotiate with us on the terms of a connection contract. To see how, and what the costs may be, click here.

Find a Natural Gas Specialist in your area who can help you find, as well as install, the appliances that are right for you.

Let us help connect you

Let us help connect you

A Natural Gas Specialist can help you to find, as well as install, the appliances that are right for your home.

Cash back offers

Cash back offers

Natural Gas Rebates & Cash Back offers.