Timeframes for Connection
You will need to request a new Natural Gas connection to your home when electricity or LPG is presently used for room heating, hot water and cooking and the intention is to replace one or more of these with Natural Gas appliances. Once a complete connection application is lodged with your energy retailer, a connection offer will be made within 10 business days. Subject to the model standing offer for basic connection services, Jemena will endeavour to commence and complete the connection request within 20 business days.
Jemena do not charge the applicant for a basic connection. For sites we deem not to be a basic connection where, for example, a mains extension or traffic control is required to carry out the connection, a contribution may be payable by the applicant and will be outlined in the connection offer. Find out more information about connection types and connection charges. There may also be other costs not charged by Jemena which we have set out in our Model Standing Offer.