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Critical energy works need to continue

During these unprecedented times of uncertainty, energy networks want customers to know they are doing everything they can to keep the power on, gas flowing and the energy system safe and reliable.
There is a need to continue critical maintenance to protect lives, prevent damage to properties and keep the power on for the future.

Referred to as a planned outage, this critical preventive maintenance is needed to ensure customers continue to receive a reliable supply of energy. It means that the supply of electricity or gas will sometimes be temporarily interrupted so the work can be done safely and efficiently.

Today, Energy Networks Australia has released a video explaining why this critical maintenance is undertaken.
Energy Networks Australia CEO, Andrew Dillon, said networks recognised planned outages caused inconvenience, particularly given the current crisis, but the work that was being undertaken was absolutely essential to ensure a safe and secure energy system.

“We understand many customers are working from home during this unprecedented COVID-19 pandemic, however, to ensure you are able to continue to have power for weeks to come, critical maintenance must continue,” Mr Dillon said.

“It is likely that restrictions relating to COVID-19 will continue for several months. Networks are doing everything they can to minimise disruption while these urgent works are undertaken.

“For some critical work, power will be disrupted for a few hours. This is designed to avoid potentially catastrophic faults that could cause long term outages and put customer safety at risk.

“Please respect the crews performing these works, they are doing so to protect you and your families and ensure the safe and reliable supply of energy.”
Mr Dillon said energy networks were taking steps to minimise disruptions and ensure critical infrastructure, such as hospitals, have secure supplies.

“We ask for your patience as networks continue to carry out critical works,” Mr Dillon said.

Jemena Gas Network

We’ve recently made a series of positive changes to the Jemena ‘Connect and Manage My Gas’ Portal, providing you with an even quicker and easier way to arrange a new gas connection or manage your existing connection.

These improvements have been designed to help save you time and improve the gas connection application process for detached residential properties:

  • Reducing application processing times to within 1 hour, including issuing a gas connection offer in most cases - a process that used to take several business days in many cases

  • Simplifying the application process itself, significantly reducing the time it takes to request a gas connection online

Additional improvements to the ‘Connect and Manage My Gas’ Portal will be introduced by the end of October 2019 and will further improve our customer service offerings and experience, including:

  • Quicker and easier online self-service for all gas connection requests and gas pipe relocations - including requests for third party initiated asset relocation projects, new estates, medium density sites, high rise developments and commercial properties, as well as detached residential properties

  • 24/7 portal access and tracking of connection requests, including automated status updates and email notifications

  • A single touch-point to streamline and improve your experience and access to our services.

Further updates to the portal will also be introduced later this year, including:

  • A gas connection quoting tool to give you fast and convenient price indications for your gas connection requests

  • Gas availability maps to provide transparency on gas availabilty nearby to your property.

Further information on all planned updates and instructions on how to complete a gas connection application, or other service update request, via the portal can be found at Remember, you can also ask your preferred energy retailer to lodge a gas connection application on your behalf if you prefer.

Introducing changes to simplify your online requests is just one of the ways we are committed to continuously improving services and experiences for our customers.

Sydney Home Show 2019

The Natural Gas team participated at the Sydney Home Show again this year. Visitors had the opportunity to discuss all things Natural Gas - from new connections, to renovating with Natural Gas and the latest cash backs available on appliances. We even showcased our new GIS mapping tool which shows residential customers where the line-of-main is located on their streets.

For those visitors that came to our stand and scanned their details, they went into the draw to win $1,000. Congratulations to the following people.

October Winners

  • Joel William Klabbers

  • Elyse Ottley

  • Ronaldo Dyson

April Winners

  • Julietta Dalmasso

  • Michel Lebon