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Jemena Gas Network - news and updates

Jemena Gas Network - news and updates

Over the coming months, we will be making a series of positive changes to Jemena’s ‘Connect and Manage My Gas’ portal.

The first round of changes will significantly improve the application process for requests to connect gas to detached residential properties, and will be rolled out from 13 August 2019.

So, what do these changes mean for customers in detached residential properties?

  • When you apply for a new gas connection, we will make you an offer to connect within 1 hour of the application being submitted wherever possible, a process that currently takes up to several business days in many cases

  • There will be tweaks made to the portal to simplify the connection application process and reduce the time it currently takes to complete a request.

Changes to the portal application process for other connection types and related requests will also be introduced later this year including medium density, high rise and commercial properties.

Further information on all planned updates and instructions on how to complete a gas connection application or other service update request via the portal can be found at jemena.com.au/about/newsroom or jemena.com.au/gas/home-and-business/get-connected Alternatively, you can ask your preferred energy retailer to complete an application on your behalf. 

Introducing changes to simplify our online application processes is just one of the ways we are committed to continuously improving our services and experiences for our customers.