We’ve recently made a series of positive changes to the Jemena ‘Connect and Manage My Gas’ Portal, providing you with an even quicker and easier way to arrange a new gas connection or manage your existing connection.
These improvements have been designed to help save you time and improve the gas connection application process for detached residential properties:
Reducing application processing times to within 1 hour, including issuing a gas connection offer in most cases - a process that used to take several business days in many cases
Simplifying the application process itself, significantly reducing the time it takes to request a gas connection online
Additional improvements to the ‘Connect and Manage My Gas’ Portal will be introduced by the end of October 2019 and will further improve our customer service offerings and experience, including:
Quicker and easier online self-service for all gas connection requests and gas pipe relocations - including requests for third party initiated asset relocation projects, new estates, medium density sites, high rise developments and commercial properties, as well as detached residential properties
24/7 portal access and tracking of connection requests, including automated status updates and email notifications
A single touch-point to streamline and improve your experience and access to our services.
Further updates to the portal will also be introduced later this year, including:
A gas connection quoting tool to give you fast and convenient price indications for your gas connection requests
Gas availability maps to provide transparency on gas availabilty nearby to your property.
Further information on all planned updates and instructions on how to complete a gas connection application, or other service update request, via the portal can be found at jemena.com.au/gas/home-and-business/get-connected. Remember, you can also ask your preferred energy retailer to lodge a gas connection application on your behalf if you prefer.
Introducing changes to simplify your online requests is just one of the ways we are committed to continuously improving services and experiences for our customers.