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Terms and conditions

Terms and conditions

The following terms and conditions (Terms and Conditions) apply to the 2019 Natural Gas Cash Back offer

The following terms and conditions (Terms and Conditions) apply to the 2019 Natural Gas Cash Back offer

  1. Information on how to participate in this offer and claim your cash back form part of these Terms and Conditions. Participation is deemed acceptance of these Terms and Conditions.

  2. These Terms and Conditions apply to the offer of a VISA Card ("Jemena Cash Back Card") issued by iGoDirect Group Pty Ltd (ABN 17 110 897 320), where applicable, when eligible individuals satisfy the requirements outlined in these Terms and Conditions.

  3. The promoter is Jemena Gas Networks (NSW) Ltd (ABN 87 003 004 322) of 99 Walker Street, North Sydney, NSW, 2060 ("Jemena" or "Promoter")

  4. To be eligible to participate in and claim this offer, individuals ("Participant") must:

    1. purchase and install a Natural Gas appliance (hot water system, ducted heating system, flued heaters, portable heater, outdoor heater, cooktop, BBQ or pool/spa heater) as a replacement for their existing non-Natural Gas appliance between 1 April 2019 and 31 October 2019; and

    2. submit a complete Natural Gas appliance claim in accordance with these Terms and Conditions by 30 November 2019 (unless the offer is ended earlier under clause 13).

  5. In order for the purchase of a natural gas BBQ, outdoor heater or portable heater to satisfy clause 4(a) of these Terms and Conditions, it must also include the installation of a new bayonet point.

  6. Any claim made outside of the dates stated in clause 4 (or if ended under clause 13) or that does not meet the requirements stated in these Terms and Conditions will be rejected by the Promoter. The Promotor’s decision will be final and no correspondence will be entered into

  7. This offer is only available to

    1. residential customers aged 18 years and over; and

    2. who reside within and are connected to the Jemena Gas Network in NSW; and

    3. and satisfy the purchase and installation requirements stated in these Terms and Conditions

    Participants can check if they reside within the Jemena Gas Networks region by contacting a natural gas specialist retailer listed on

      

    ("Natural Gas Specialist") or refer to the Natural Gas Locator Tool on

     

  8. Participants who purchase Natural Gas appliances for government projects, through builders, commercial projects, property developments or the replacement of existing Natural Gas appliances will be ineligible to participate (or claim) in this program. The purchase and installation of the Natural Gas appliance(s) must be made from and conducted by a Natural Gas Specialist in the Jemena Gas Network region

  9. Claims will not be accepted:

    1. For purchases that replace an existing gas appliance;

    2. If the Promoter determines the claim is being made in conjunction with any other Jemena promotional offer;

    3. and satisfy the purchase and installation requirements stated in these Terms and Conditions

    4. On appliance purchases that are on back-order or forward-order. Where the gas appliance retailer, qualified plumber or gasfitter are unable to complete the installation and issue a Certificate of Compliance ("COC") for the appliance being claimed within the promotion dates for any reason; and

    5. On appliance purchases where a partial payment (deposits only) has been made during the promotion period. The full payment must be made for all claimed appliance purchases during the promotion period.

  10. There is a maximum of three Cash Back cards claimable per residential address unless the Promoter, at its sole discretion, decides to increase this maximum number. Only one free basic Natural Gas connection (if required and where applicable) will be offered per residence/household.

  11. This offer cannot be used in conjunction with any other Jemena offer, including any bespoke 2019 campaign offers being promoted in New South Wales by our current alliance partners.

  12. The Jemena Cash Back Card Promotion will end on the dates stated in clause 4, or if any of the following events occurs prior to the end of the Promotion;

    1. when a maximum of 2,000 eligible claims for Natural Gas appliances are received by the promoter; or

    2. when a maximum amount of claims totalling $1,000,000 for Natural Gas appliances are received by the Promoter.

  13. A Participant must nominate their personal residential address as part of their claim. Cash Back Card(s) will only be sent to a Participants personal residential address. Not under any circumstances will the Promoter send a Cash Back Card to a gas appliance retailer or tradesperson such as a Gas Specialist. Gas appliance retailers or tradespeople cannot make a Cash Back claim for themselves or their businesses, regardless of whether Cash Bark Cards or their monetary equivalent is transferred to their customer in the form of a discount or any other means. The Promoter reserves the right to reject any and all such claims

  14. Cash Back amounts per appliance is broken down below.

    Once a Natural Gas Specialist has installed the Natural Gas appliance, the claimant must request from their Gas Specialist a correctly completed copy of the COC and a copy of the appliance Purchase Tax Invoice. The only COC that will be accepted is the official certificate provided by NSW Fair Trading. If the Gas Specialist provides an alternative COC the claim will be rejected. A copy of NSW Fair Trading’s COC is available from -

     

  15. If all documentation supporting a Participants claim is correct, a Participant can lodge a claim, in accordance with these Terms and Conditions, to receive a Jemena Cash Back Card by visiting and successfully submitting their online claim form before 11:59pm on 30 November 2019 or prior to any of the events as detailed in clause 13.

  16. The individual must submit the following information with the online claim: natural gas meter number, installer’s business name, old and new appliance details (i.e. details of their old heater and their new heater), a copy of their COC and a copy of their itemised purchase Tax Invoice as proof of purchase. The steps to claim and receive your Jemena Cash Back Card are as follows:

    1. Make your appliance purchase and retain your Purchase Receipt.

    2. Have your appliance installed and receive an eligible Gas COC from the installer.

    3. Fill out and lodge the online claim form, uploading your itemised purchase Tax Invoice and eligible Gas COC and a photo of your new gas appliance installed.

    4. Once your lodgement is confirmed to be eligible, Participants can expect to receive a Jemena Cash Back Card within 45 business days.

    5. Once Participants receive their Jemena Cash Back Card in the mail, they must activate the card online by visiting

       

      or by calling iGoDirect on 1800 427 608 within 3 months of receiving their card based on the date of the letter accompanying their card. Once activated, the Jemena Cash Back Card will be ready for use from midday on the business day following activation, and will expire 12 months from the date of activation

    6. Participants can then commence using their Jemena Cash Back Card at any payment terminal accepting VISA Australia wide.

  17. By lodging a claim, you consent to the Promoter using, for an indefinite period, your details including your submitted photograph of the new natural gas appliance for marketing and promotional purposes, including on the Promoters website and/or social media platforms

  18. The Promoter will endeavour to ensure that eligible customers who lodge valid claims receive their Jemena Cash Back Card within 45 business days of lodgement of a valid claim.

  19. Eligible purchases and installations must take place between 1 April 2019 and 31 October 2019 and the Participant must submit their completed online claim by 30 November 2019. Claim forms will not be accepted after 30 November 2019. This includes all re-submissions or previously rejected claims.

  20. Claims will be rejected on the basis that they do not meet the following requirements:

    1. A copy of NSW Fair Trading's COC has not been provided.

    2. A copy of Proof of Purchase has not been provided.

    3. An image of your new natural gas appliance installed has not been provided.

    4. NSW Fair Trading's COC or Proof of Purchase is illegible.

    5. NSW Fair Trading's COC or Proof of Purchase appears to be fraudulent. Original copies will be required in this instance.

    6. Purchase and/or installation has occurred outside of the 2019 promotional period.

    7. The Promoter concludes the Promotion early as detailed in clause 13.

  21. If an appliance installation is outside of the promotional period as a direct result of a new residential gas connection being delayed by Jemena, the claim will be reviewed for consideration and may be honoured at the sole discretion of the Promoter.

  22. The Jemena Cash Back Card will be posted to the installation address provided on the claim form. To the extent permitted by law, the Promoter takes no responsibility for cards not received. The Promoter will not be responsible or liable in any way to Participants for non-activated Jemena Cash Back Cards or expired cards.

  23. Customers will be disqualified from this Promotion if they fail to comply with any of the specified Terms and Conditions. By making a claim, all individuals agree to comply with these Terms and Conditions

  24. Queries, comments or disputes should be directed in the first instance to the card issuer, iGo Direct, at

     

     

    or 1800 427 608

  25. The Promoter collects personal information in order to conduct the Promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and reward suppliers. Claims are conditional on providing this information. By entering this Promotion, individuals consent to receiving information on Natural Gas retail offers for an indefinite period unless otherwise advised by them. The Promoter is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). Individuals can opt out of receiving further information, access and correct the personal information the Promoter holds about the individual by contacting the Promoter by email at

     

    . The Promoter's full privacy policy can be viewed at

     

    . All claims become the property of the Promoter.

  26. The VISA gift card (defined as Jemena Cash Back Card in these Terms and Conditions) is issued by iGoDirect and terms and conditions apply, visit

     

    for details. The VISA card will be issued with an activation letter detailing that the card must be activated within 3 months from the date on the letter, that the card is valid for 12 months from the date of activation, and basic terms of use of the VISA card. It is each individual's responsibility to review the iGoDirect terms and conditions carefully. Acceptance of these Terms and Conditions is deemed to include acceptance of the iGoDirect terms and conditions.

  27. The Promoter reserves the right, at any time, to verify the validity of claims and individuals (including an individual's identity, age and place of residence) and to disqualify any individual who submits a claim that is not in accordance with these Terms and Conditions or who tampers with the claim process. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

  28. The Promoter's decision is final and no correspondence will be entered into

  29. If for any reason an individual does not take/redeem an offer (or an element of an offer) by the time stipulated by the Promoter, then the offer (or that element of the offer) will be forfeited. The Jemena Cash Back Card must be activated by the expiry date shown on the card. Cards will not be activated after their expiry date

  30. If any offer (or part of any offer) is unavailable, the Promoter, in its discretion, reserves the right to substitute the offer (or that part of the offer) with an offer to the equal value and/or specification.

  31. Jemena Cash Back Cards, or any unused portion of a Jemena Cash Back Card, are not transferable or exchangeable and cannot be taken as cash.

  32. If this promotion is interfered with in any way or is not capable of being conducted as anticipated by the Promoter due to any cause beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law to

    1. disqualify any individual; or

    2. modify, suspend, terminate or cancel the promotion, as appropriate.

  33. Any cost associated with accessing the promotional website is the individual's responsibility and is dependent on the internet service provider used.

  34. Nothing in these Terms and Conditions limits excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia ("Non-Excludable Guarantees"). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its "related bodies corporate" as defined in the Corporations Act 2001 (Cth) and respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.

  35. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of

    1. any technical difficulties or equipment malfunction (whether or not under the Promoter's control);

    2. any theft, unauthorised access or third party interference;

    3. any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any cause beyond the reasonable control of the Promoter;

    4. any variation in offer value to that stated in these Terms and Conditions;

    5. any tax liability incurred by an individual; or

    6. use/taking of/redemption of an offer.

  36. As a condition of claiming an offer, each individual must sign any legal documentation as and in the form required by the Promoter and/or Jemena Cash Back Card suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.

Terms and Conditions for the Natural Gas BBQ Competition - for The Block Open Inspections Event 2019

Terms and Conditions for the Natural Gas BBQ Competition - for The Block Open Inspections Event 2019

THE BLOCK OPEN INSPECTIONS EVENT 2019 – WIN A NATURAL GAS BBQ COMPETITION

The following terms and conditions (‘Terms and Conditions’) apply to ‘The Block Open Inspections Event 2019 – Win a Natural Gas BBQ Competition’ (the ‘Competition’).

1. Information on how to enter and the prize(s) forms part of these Terms and Conditions. Participation in the Competition is deemed acceptance of these Terms and Conditions.

2. The Competition entitles the adjudged winner to the prize of a Crossray 2-Burner Trolley Infrared Gas BBQ, worth $1399 RRP, including delivery (and associated costs) to their nominated and verified address.  These amounts represent the total prize pool value of the Competition, which is no more than $1550.00.  

3. The "Promoter" of the Competition is Jemena Ltd, trading as Jemena Gas Networks Ltd (ABN: 87 003 004 322) of Level 16, 567 Collins Street, Melbourne, VIC Australia 3000.  

4. The “Provider” of the Competition prize is Thermofilm Australia Pty Ltd, 17 Johnston Court, Dandenong South VIC 3175 (ABN 36 006 835 954).  

5. Entry is open to all members of the public attending ‘The Block Open Inspections Event 2019’, on Sunday 20th October 2019, at The Block site (former Oslo Hotel site), Grey Street, St Kilda VIC 3182. Employees of the Promoter and the Provider, and their immediate families, are ineligible to enter the Competition.

6. The Competition commences on 20th October 2019 at 6:00am [AEDT] and concludes on 25th October 2019 at 5:00pm [AEDT]. Entries must be received by the Promoter prior to the Competition close date and time. Any entries received after 5pm on 25th October 2019 will not be considered by the Promoter. At conclusion a minimum of 100 valid entries must be completed and received by the Promoter for the competition to proceed to judging as per term 9. below.

7. Entrants may enter the Competition by visiting the Natural Gas sponsors stand/marquee at The Block Open Inspections event, The Block event site (former Oslo Hotel Site), near Grey Street, St Kilda VIC 3182, at stand/marquee marked 'Natural Gas', on Sunday 20th October 2019.

At the Natural Gas stand/marquee entrants must scan the competition QR code, provided and displayed by the Promoter, using a smartphone, or by visiting gonaturalgas.com.au/competition  Entrants must then complete the online competition survey form with their details including (but not limited to): full name, state of residence, postcode, mobile/telephone number, email address, gas connection details, and answer in 25 words or less to the question, “How have natural gas appliances improved the houses on The Block this year?” 

Entrants must also accept the Terms and Conditions of the Competition to complete their entry.

8. Only one entry per person will be accepted.  

9.   Entries will be judged and determined - on 30th October 2019 between 9:00am-12:00pm - by the most unique and/or creative response to the question within the 25 words or under limit.  The minimum number of valid entries required for the competition to proceed to judging is 100, or the competition will be postponed or cancelled at the Promoter's discretion. The most unique and/or creative response as judged by the Promoter will be deemed the winner.  The winner will be decided by the Promoter’s judging panel, and notified by 5:00pm on the 30th October 2019.  The winner will have submitted a valid entry in accordance with these Terms and Conditions.  

10. The winner will be notified via their contact details supplied via competition entry – mobile or telephone number or email - if they are judged to be the prize winner.

11. This competition is a game of skill.  Chance plays no part in determining the winner.

12. The Promoter’s decision is final and the Promoter will not enter into correspondence regarding the Competition result or any other decisions the Promoter makes in connection with the Competition and the Competition entries.

13. If the winner has not accepted the prize by 30th November 2019 (by acknowledging that they are a winning recipient for the Promoter by the required time) then he or she will forfeit the prize and the prize will be awarded to the next valid entry submitted in accordance with these terms and conditions, that is judged by the Promoter to be the next most unique and/or creative response.  The winner of the unclaimed prize will be notified by telephone or email within 48 hours of the date on which they are judged to be the unclaimed prize winner.

14. Upon successful judgement by the Promoter, the winner will receive: 1 x Crossray 2-Burner Trolley Infrared Gas BBQ, worth $1399 RRP. The prize cannot be transferred, exchanged or redeemed for cash or altered in any way other than as supplied by the Promoter.

15. Independent financial advice is recommended to be sought as tax implications (and other implications applicable to your circumstances) may arise as a result of accepting the prize.

16. It is a condition of accepting the prize that the winner must comply with all the conditions of use of the prize and the prize Provider’s requirements.

17. The Promoter reserves the right to amend, cancel or suspend this Competition if an event beyond the control of the Promoter corrupts or affects the administration security, fairness, integrity or proper conduct of this competition. The Promoter will disqualify any individual who has tampered with the entry process or any other aspect of this competition.

18. The Promoter and their associated agencies and companies assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of entries, and reserves the right to take any action that may be available.

19. If for any reason this competition is not capable of running as planned or otherwise departs or differs from these Terms and Conditions, including (without limitation) due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any  cause whatsoever,  the Promoter reserves the right in its sole discretion take any action that may be available, and (without limitation) to cancel, terminate, modify or suspend the competition.

20. If the prize is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize for a prize of equal or greater value. It is a condition of accepting the prize that the winner must comply with all the conditions of use of the prize and prize supplier’s requirements. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.

21. The Promoter reserves the right to re-determine the winner in the event of an entrant, being unable to satisfy the Competition Terms and Conditions, at Jemena’s absolute discretion.

22. In consideration for the Promoter awarding the prize to the winner, the winner hereby permits the winner’s submission, image and/or voice, as recorded, photographed or filmed during the winner’s participation in the prize to appear in connection with the Promoter or publications, or the advertising or marketing thereof, in any media whatsoever throughout Australia and the winner will not be entitled to any fee or compensation for such use.

23. The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these conditions, or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.

24. All entries become the property of the Promoter (with the exception of any intellectual property rights comprised therein). The Promoter collects personal information (PI) about you for the purposes of conducting this promotion, this includes publishing the winners names in internal Jemena and external (public) publications.

25. Nothing in these Terms and Conditions limits excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia ("Non-Excludable Guarantees"). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its ‘related bodies corporate’ as defined in the Corporations Act 2001 (Cth) and respective officers, employees and agents (‘Personnel’) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Offer.

26. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any cause beyond the reasonable control of the Promoter; (d) any variation in offer value to that stated in these Terms and Conditions; (e) any tax liability incurred by an individual; or (f) use/taking of/redemption of an offer.

27. The Promoter reserves the right, at any time, to verify the validity of claims and individuals (including an individual's identity, age and place of residence) and to disqualify any individual who submits a claim that is not in accordance with these Terms and Conditions or who tampers with the claim process. Errors and omissions may be accepted at the Promoter's absolute discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

28. Any cost associated with accessing any website associated with the Competition is the individual's responsibility and is dependent on the device and internet service provider used by the entrant.

29. The Promoter may collect personal information (PI) in order to conduct the Competition and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and prize Providers. Claims are conditional on providing this information. The Promoter is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). The Promoter's full privacy policy can be viewed at jemena.com.au/about/privacy.aspx

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